Proposal For Service
Toyota of San Bernardino
Service Areas and Staffing Responsibilities
The following areas and service provisions are included under this Agreement. Staffing assignments are outlined to ensure continuous coverage and quality control.
Staffing Schedule & Coverage
Day Porters: Three (3) part-time day porters will be assigned 7 days per week, scheduled as follows:
8:00 a.m. – 12:00 p.m.
12:00 p.m. – 4:00 p.m.
4:00 p.m. – 9:00 p.m.
(Day Porters will maintain all public and office areas throughout the day.)
Night Crew: A full night cleaning crew will service the facility 7 nights per week, performing detailed cleaning, floor care, and closing duties.
Areas Included in Cleaning Services
All offices, restrooms, and common areas, including the HR and Finance Departments.
All reachable partition glass and interior office windows, to be cleaned daily.
All door knobs, handles, and touch points, to be disinfected multiple times per day for health and safety.
All floor surfaces in customer and staff areas, to be auto-scrubbed nightly. (Select option below)
All carpeted areas, to receive quarterly professional carpet cleaning.
Mechanics’ restrooms and break room, included in regular service.
Sidewalks around the main dealership entrances, to be power washed twice per year.
Areas Excluded from Cleaning Services
Mechanic Shop and Service Bays (excluded).
Strip and Wax floor service (excluded).
Exterior window cleaning (excluded).
Customer Service
For your convenience we have established a phone number which you text or call to directly get in touch with us but the quickest way to reach us is by using our app. Once you log into your app you can alert the whole team and we will be informed directly.
Communications:
The role of the North Star Building Service janitorial program is to provide a clean, safe and healthy indoor environment for our clients and their building occupants. The success of our service management program is founded on our commitment to quality control, which is centered on continuous supervision, comprehensive training and executive site inspections.
To ensure the fulfillment of daily janitorial tasks and procedures as per our contract specifications, we use a mobile inspection to perform inspections, log and document performance, which we review to address service issues, track service trends and identify improvement opportunities. This process allows for consistent results and ensures we deliver the same results and experience to our clients on a daily basis.
Additionally, our program allows for direct client communication, where our client can submit work orders, schedule changes or service issues directly through an online portal and this communication is immediately dispatched to the responsible operations management for review. All communication is logged, time stamped and reported, which contributes to the metric by which we measure our accountability and responsiveness. We will start your onboarding process once the contract is signed.
Emergencies
After business hours and on weekends, our phones are always on, but the quickest way to reach us is by using our app. Once you log into your app you can alert the whole team all emergencies we will be informed directly.
Because we value your business, we are committed to providing you with a quality and helpful customer service department.
Remittance:
We make payments easy for our customers by offering a secure link to start your subscription, of which we bill a deposit at signing and then again after the first month service is completed, and every month during the contract.
The deposit is equal to one month service. The deposit will be applied to your final month of service when 60 days notice is given.
Automatic payments save us clerical hours and makes payments easy for our customers too. It really works well for our workers and our customers alike so that the stress of billing is off of you and we are assured that we are paid on time every month.
Invoices are emailed each month and receipts are automatically emailed after payments are processed. If payment cannot be processed or the card on file is declined than we will reach out to you.
Cancellation policy
If a client wishes to cancel their service agreement, they must provide written notice of cancellation as outlined in their contract terms
Failure to provide the required notice will result in a cancellation fee equal to one month’s service cost, which will be deducted from the client’s deposit or invoiced accordingly.
If a cancellation request is due to service-related issues, North Star Building Services must be given the opportunity to resolve the concern within the notice period. If the issue cannot be resolved during this time, the cancellation may proceed without the cancellation fee. If the issue is resolved within this timeframe, the cancellation request will be void, and the service agreement will remain in effect.
However, if the client still chooses to proceed with the cancellation despite the issue being resolved, the cancellation fee will be charged as outlined above.
No refunds will be issued for services already rendered or for prepaid months of service.
A 60-day written notice is required to terminate this Agreement.
North Star Building Services reserves the right, upon receipt of notice, to either:
Continue providing services throughout the 60-day notice period, or
Charge an amount equal to the fees for the remaining 60 days in lieu of continued service.
If adequate notice is not provided, North Star Building Services retains the right to withhold the client’s deposit to cover lost labor scheduling, staffing commitments, and administrative costs associated with the early termination.
Terms and Conditions
This Service Agreement ("Agreement") is made and entered into between:
North Star Building Service ("Service Provider"),
and
("Client"), located at 650 Auto Center Drive W San Bernardino CA 92401
Frequency: 7x a week
Hours of Service: cleaning will take place 5pm - 3 am
Services Provided
North Star Building Service agrees to provide commercial cleaning services as outlined in Scope of Work (the "Work Specification") and the Service Package section below. Services will be performed at: 650 Auto Center Drive W San Bernardino CA 92401
Supplies and Equipment
North Star Building Service will provide all necessary cleaning supplies and equipment unless otherwise agreed in writing.
SUPPLIES TRASH LINERS, and paper products Client Will Provide
TERMINATION (See termination section above) Final invoices will be billed at time of notice.
Specialty Floor Care-
INITIAL CLEANING FEE - $0
Payment Terms
Payment Due: Monthly, 30 days after start date and then monthly there after (to be paid by subscription see payment section above. Late payments may be charged a 3% late fee) .
Client Responsibilities
The Client agrees to provide access to the premises, adequate utilities, and a safe working environment.
Confidentiality
North Star Building Service agrees to maintain the confidentiality of any sensitive or proprietary information encountered during service.
Governing Law
This Agreement shall be governed by the laws of the State of California.
Entire Agreement
This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements or understandings.
Services Package